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Link and copyright

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Link and copyright

This website is operated under the laws of Japan.

Copyright

Individual information posted on the website of Japan Agency for Local Authority Information Systems (hereinafter referred to as “this website”) is protected by copyright. This website in its entirety is also covered by copyright which is the property of its editors, and both are protected under the Copyright Act of Japan and international treaties.

Link

Links to this website are free. Notification about link is not necessary.

Link banner image
個人番号カード総合サイト 地方公共団体情報システム機構
(Size)190×57

Linked website

https://www.kojinbango-card.go.jp

Quotation and reprint

Please follow fair practices.

  1. All or part of various information posted by Japan Agency for Local Authority Information Systems itself (hereinafter referred to as J-LIS) for this website may be freely quoted, reprinted or reproduced provided the source is clearly acknowledged by an appropriate method. However, for items with a note such as “all rights reserved,” please comply with the note.
  2. All or part of the content of this website cannot be modified without permission from J-LIS.

Disclaimer

  1. Information posted on this website is created by taking great care based on information J-LIS believed to be reliable, however, no warranty of accuracy, integrity, continuity, currency and fitness for a particular purpose, etc. is offered by J-LIS. Also J-LIS shall not assume any responsibility for damages incurred by the use of information posted on this website.
  2. J-LIS shall not assume any responsibility for the content of other websites (websites operated by other organizations or individuals) linked to this website or the content of other websites linked to from this website (websites operated by other organizations or individuals).

Trademarks

Company names, product names, etc. posted on this website are generally the trademarks or registered trademarks of each company. Please note that sometimes ®, (R), TM, TM, etc. are not specified.

Others

  1. Please note that J-LIS may change or delete the content of this website or change URL without prior notification.
  2. Due to the technical restrictions particular to the electronic media, on this website, letter types and other forms may differ from those in paper publications.
  3. For some pages, image data such as extended characters are mixed in plain text and when size of characters is changed or text is copied, sometimes they may not be displayed properly.

 

The above are intended for this website and do not apply other websites operated and managed by J-LIS.

Regarding Use of this Website

Home > Regarding Use of this Website

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Regarding Use of this Website

This website, https://www.kojinbango-card.go.jp, is operated by Japan Agency for Local Authority Information Systems (hereinafter referred to as J-LIS). Before you use this website, please read and understand following terms of use. J-LIS may change the terms of use of this website without prior notice to the users, please confirm the latest terms of use.

Copyright

Individual information posted on this website is covered by copyright; also the entire website is covered by copyright as the property of its editors and both are protected by Japanese copyright law and international treaties.

Disclaimer

J-LIS posts information on this website with utmost care, however, it does not guarantee the accuracy and completeness of such information. J-LIS may change the information posted on this website without prior notice to users. J-LIS is not liable for any damages that may arise from the use of, or the inability to use from any cause.

Also J-LIS is not liable for any troubles on hardware and software and other damages caused by use of this website.

Links

Links to this website are free and no notification about links is necessary.

Please note, however, that J-LIS is not liable for the content of other websites (websites operated by other organizations or individuals) linked to this website. Also J-LIS is not liable for the content of other websites (websites operated by other organizations or individuals) linked from this website.

Prohibitions

When using this website, the following acts are prohibited.

  • (1) Act that violates laws and regulations or may be offensive to public order and standards of decency
  • (2) Act that leads to a crime
  • (3) Act that destroys or interferes with the proper functioning of the server or network of J-LIS
  • (4) Act that has a possibility of interfering with the service operations of J-LIS
  • (5) Act that collects or accumulates personal information of other users
  • (6) Act that impersonate other users
  • (7) Act that directly or indirectly offers an illegal profit to an anti-social force related to the service of J-LIS
  • (8) Any other act that J-LIS considers to be inappropriate

Suggested operating environment

We recommend the following operating environment for comfortable browsing of this website.
When using browsers other than recommended ones or even when using the recommended browsers, depending on the user’s browser settings, the website may not be functional or display correctly. Also when you have installed certain software, sometimes the website may not function well. Please understand.

■Personal computers

  • Internet Explorer 11 (Win7/8.1)
  • Safari 7.0 (MacOS X 10.10)
  • Chrome

■Smartphones

  • Android 2.3/4.0 default browser
  • Chrome (Android 4.1)
  • Safari (iOS)

Handling of user information

J-LIS handles users’ personal information as stipulated in the separate “Handling of Personal Information.” Please read this policy carefully and give your consent before using this website.

Governing law

Unless otherwise specified, use of this website and interpretation and application of the terms of use of this website shall be governed by the laws of Japan.

This website uses Google Analytics to measure website traffic.

Google Analytics uses cookies to gather user activity without identifying individual users, and such information is managed in accordance with Google’s Privacy Policy.
Please see the website for information regarding the Terms & Conditions and the Privacy Policy of Google Analytics. The Japan Agency for Local Authority Information Systems does not take any responsibility for any damage caused by the use of services offered by Google Analytics.

Handling of Personal Information

Home > Handling of Personal Information

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Handling of Personal Information

Japan Agency for Local Authority Information Systems recognizes the importance of personal information on this website and in order to enhance the protection of personal information, based on the “Basic Policy on the Protection of Personal Information of Japan Agency for Local Authority Information Systems” and other rules, personal information is handled as follows.

Personal information

Personal information is information collected on this website which is about an individual and which can identify the specific individual by a name, birth date and other description included in the information (including such information as will allow easy reference to other information and will thereby enable the identification of the specific individual).

Collection of personal information

When Japan Agency for Local Authority Information Systems collects personal information by way of this website, the purpose of use is explicitly stated, and in principle, information will be supplied intentionally by the person concerned.

The purpose of use of personal information

Collected personal information will be used for the following purpose and not to be used for other purposes.

  • To confirm the details of inquiries and to respond to inquiries.

Restrictions of the use of personal information

Collected personal information will be used within the scope of the explicitly stated purpose of collection, and except in cases where there are special reasons such as required by laws, in principle, personal information will not be disclosed or provided to a third party without prior consent of the person concerned.

Provision of personal information to a third party

Collected personal information will not be provided to any third party unless the person concerned has agreed to do so or it is required by law.

Management of personal information

Collected personal information will be strictly managed by taking appropriate and reasonable safety measures to prevent risks such as leakage, alteration and loss through unauthorized access from outside, etc. As for personal information which is no longer necessary to retain, such information will be promptly disposed of or erased.

Outsourcing of handling of personal information

Within the scope of the purpose of use, the handling of personal information may be entrusted to another company etc. with whom an agreement on the handling of personal information is concluded.

When outsourcing the service, only personal information necessary to provide services for the person concerned will be disclosed and such information is not used for any purpose other than providing services. Also we will appropriately manage and supervise the entrusted company.

Disclosure of personal information to be disclosed and contact information

When we receive a request from a person concerned about personal information to be disclosed in our possession for the notification of the purpose of use, disclosure of such information, correction, addition to or deletion of the content of such information, termination of use, or erasure of such information (“disclosure, etc.”) related to that person, we will comply with the request.

If you wish to make a request for disclosure, etc. of your personal information or if you have other inquiries about personal information, please contact the following “Personal Information Consultation Service.”

When we provide disclosure, etc. of your personal information, we may ask you to present a copy of identification document (Basic Resident Registration Card, passport, driver’s license, etc.).

■Personal Information Consultation Service

  • – General Affairs Section, Administrative Department, Japan Agency for Local Authority Information Systems
  • – Postal code: 102-8419
  • – Address: 25 Ichibancho, Chiyoda-ku, Tokyo (7F, Zenkoku Choson Giin Kaikan)
  • – Phone: 03-5214-8000
  • – FAX: 03-5214-8055

* This Consultation Service is for inquiries, etc. of personal information. For other inquiries or opinions, please click on Contuct us to see the details.

Restriction when personal information is not registered

If you do not register all or part of your personal information, you may not use the services provided on this website.

Protection of data

This website uses the SSL (Secure Sockets Layer) encoding technology on the page where a personal information registration form is provided.

Revision of the privacy policy

We may revise the content of this privacy policy without prior notice to the users.

Person in charge of the handling of personal information

Director (Chief Risk Officer), Japan Agency for Local Authority Information Systems

 

Related document
Basic Policy on the Protection of Personal Information of Japan Agency for Local Authority Information Systems

Basic Policy on the Protection of Personal Information

Home > Basic Policy on the Protection of Personal Information

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Basic Policy on the Protection of Personal Information

Established on: April 1, 2014
Masaru Nishio, President, The Japan Agency for Local Authority Information Systems

Article 1 Basic Policy

The purposes of Japan Agency for Local Authority Information Systems (hereinafter referred to as J-LIS) is to conduct clerical work provided in the laws such as Resident Register System Law (Act No. 81 of 1967) and other rationalization of administrative affairs of local public bodies and to contribute to the promotion of the welfare of residents. In order to prevent unauthorized access and other negative events such as loss, destruction, alteration and leakage of personal information collected in all of its business operations performed to achieve these purposes, J-LIS sets out this policy as the standard of conduct to be complied with by directors and employees, ensures thorough compliance of the policy, constructs Personal Information Protection Management Systems in accordance with Q15001 (Personal Information Protection Management Systems – Requirements) of JIS (which is Japanese Industrial Standards under Paragraph 1, Article 17 of the Industrial Standardization Law (Act No. 185 of 1949)) and appropriately operates the System.

Article 2 Efforts of J-LIS

  1. Directors and employees of J-LIS shall comply with laws and regulations, guidelines established by the government and other related standards concerning the handling of personal information.
  2. J-LIS creates and maintains a structure of responsibility for implementation and operation of Personal Information Protection Management Systems.
  3. J-LIS provides its directors and employees with educational programs concerning personal information protection on a regular basis.
  4. J-LIS appoints a responsible officer for audit of personal information protection and conducts audits to check the state of its effort to protect personal information periodically.
  5. J-LIS continuously reviews Personal Information Protection Management Systems in an effort to improve the systems.

Article 3 Handling of personal information

  1. J-LIS clearly defines that collection and use of personal information shall be within the scope of its business operations and provision of personal information shall be also limited to pre-defined purposes and takes necessary measures for appropriate handling of personal information.
  2. J-LIS takes reasonable safety measures and preventive and corrective actions against unauthorized access and risks such as loss, destruction, alteration and leakage of personal information.
  3. In response to the request, complaint or consultation from the person concerning his/her personal information, J-LIS promptly takes appropriate actions such as disclosure, correction, deletion and termination of use of the personal information.
  4. When all or part of the handling of personal information is entrusted to J-LIS, it takes appropriate measures to protect personal information.
  5. When J-LIS entrusts all or part of the handling of personal information, J-LIS selects a company which takes sufficient personal information protection measures and takes appropriate measures.

Contact us

Home > Contact us

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Contact us

Inquiries about the Individual Number Card and notification card are answered by a telephone or the Inquiry form.

Contact by phone

Call Center for the Social Security and Tax Number System

0120-0178-26

Notification Cards,Individual Number Cards
Loss or theft of Individual Number Cards

0120-0178-27

*Phone calls to the wrong number have been occurring frequently.

We will respond to any issues related to [Notification Cards], [Individual Number Cards], or any other aspects of the Social Security and Tax Number System.

  • ・Please check the phone number before dialing.
  • ・Weekdays 9:30 – 20:00
  • ・Saturdays, Sundays and National holidays 9:30 – 17:30
  • (Excluding winter holidays from 12/29 – 1/3.)
  • ・Loss or theft of Individual Number Cards can be reported to this hotline 24 hours a day,365 days a year.
  • *If you wish to be helped in Japanese, please call 0120-95-0178.

Individual Number Card Call Center (nation-wide common Navi-Dial Service)

0570-064-738

  • *Phone calls to the wrong number have been occurring frequently.
  • Please check the phone number before dialing.
  • ・Every day 8:30 – 20:00
  • (Excluding winter holidays from 12/29 – 1/3.)
  • ・Loss or theft of Individual Number Cards can be reported to this hotline 24 hours a day, 365 days a year.
  • ・Available languages: English, Chinese, Korean, Spanish and Portuguese.
  • *You will be charged for using Navi-Dial Service.
  • *If dialing the above number doesn’t work by some IP phones, please call 050-3818-1250.
  • *If you wish to be helped in Japanese, please cal 0570-783-578.
  • Hours of operation are the same.

Inquiry Form

Fill in necessary information in the following form and send it.
We will send you a reply by email.

  • The sender will be Call Center for the Social Security and Tax Number System.
  • The sender address will be helpdesk@kojinbango-card.go.jp. Please make sure your email settings allow you to receive emails from this address.
    You cannot reply to this email address. Please contact us from this form again.
  • The subject will be 【個人番号カード総合サイト】問い合せフォームからのお 問い合せにつきまして ("[Website for the Individual Number Card] About your inquiry from the inquiry form").
  • For inquiries regarding the status of your Individual Number Card application (whether or not it has been received), please write your Application ID (23-digit number) in the body of your inquiry. *Your Individual Number is not necessary.
    For information regarding your Application ID, please see the page About a Notification Card page.
Email address
Please re-enter Email address for confirmation.
Your inquiry

Before sending information with the above Inquiry Form, please read “The handling of personal information” below and indicate your approval by checking off the “Agree” box.

Handling of Personal Information

Japan Agency for Local Authority Information Systems recognizes the importance of personal information on this website and in order to enhance the protection of personal information, based on the “Basic Policy on the Protection of Personal Information of Japan Agency for Local Authority Information Systems” and other rules, personal information is handled as follows.

■Personal information

Personal information is information collected on this website which is about an individual and which can identify the specific individual by a name, birth date and other description included in the information (including such information as will allow easy reference to other information and will thereby enable the identification of the specific individual).

■Collection of personal information

When Japan Agency for Local Authority Information Systems collects personal information by way of this website, the purpose of use is explicitly stated, and in principle, information will be supplied intentionally by the person concerned.

■The purpose of use of personal information

Collected personal information will be used for the following purpose and not to be used for other purposes.

  • To confirm the details of inquiries and to respond to inquiries.

■Restrictions of the use of personal information

Collected personal information will be used within the scope of the explicitly stated purpose of collection, and except in cases where there are special reasons such as required by laws, in principle, personal information will not be disclosed or provided to a third party without prior consent of the person concerned.

■Provision of personal information to a third party

Collected personal information will not be provided to any third party unless the person concerned has agreed to do so or it is required by law.

■Management of personal information

Collected personal information will be strictly managed by taking appropriate and reasonable safety measures to prevent risks such as leakage, alteration and loss through unauthorized access from outside, etc. As for personal information which is no longer necessary to retain, such information will be promptly disposed of or erased.

■Outsourcing of handling of personal information

Within the scope of the purpose of use, the handling of personal information may be entrusted to another company etc. with whom an agreement on the handling of personal information is concluded. When outsourcing the service, only personal information necessary to provide services for the person concerned will be disclosed and such information is not used for any purpose other than providing services. Also we will appropriately manage and supervise the entrusted company.

■Disclosure of personal information to be disclosed and contact information

When we receive a request from a person concerned about personal information to be disclosed in our possession for the notification of the purpose of use, disclosure of such information, correction, addition to or deletion of the content of such information, termination of use, or erasure of such information (“disclosure, etc.”) related to that person, we will comply with the request. If you wish to make a request for disclosure, etc. of your personal information or if you have other inquiries about personal information, please contact the following “Personal Information Consultation Service.” When we provide disclosure, etc. of your personal information, we may ask you to present a copy of identification document (Basic Resident Registration Card, passport, driver’s license, etc.).

■Personal Information Consultation Service

  • General Affairs Section, Administrative Department, Japan Agency for Local Authority Information Systems
  • Postal code: 102-8419
  • Address: 25 Ichibancho, Chiyoda-ku, Tokyo (7F, Zenkoku Choson Giin Kaikan)
  • Phone: 03-5214-8000
  • FAX: 03-5214-8055

■Restriction when personal information is not registered

If you do not register all or part of your personal information, you may not use the services provided on this website.

■Protection of data

This website uses the SSL (Secure Sockets Layer) encoding technology on the page where a personal information registration form is provided.

■Revision of the privacy policy

We may revise the content of this privacy policy without prior notice to the users.

■Person in charge of the handling of personal information

Director (Chief Risk Officer), Japan Agency for Local Authority Information Systems

■Related document

Basic Policy on the Protection of Personal Information of Japan Agency for Local Authority Information Systems

I agree to the handling of personal information

Link Download

Home > Link Download

Frequently Asked Questions

Home > Frequently Asked Questions (FAQ)

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About Notification Cards

Q1Who issues notification cards?

The mayor of a municipality that has the person’s resident record.
In addition, the Japan Agency for Local Authority Information Systems (J-LIS) will issue notification cards with the authority from mayors throughout Japan.

*The Japan Agency for Local Authority Information Systems (J-LIS) is an organization jointly operated by municipalities.

Q2Will notification cards have a period of validity?

Notification cards will not have a period of validity.
Please keep the notification card safe because it notifies you of your own Individual Number (My Number).
In addition, if you receive your Individual Number Card, you must return the notification card upon receiving your Individual Number Card.

Q3What should I do if the information printed on the notification card or similar documents contains an error?

Please contact your local municipality and request that another notification card be issued with the corrected information.

Q4I live overseas. Will a notification card be sent to me?

The Individual Number (My Number) will not be notified to a person who does not have a resident record within Japan such as a person stays overseas.
If you move in Japan and your resident record is prepared, a notification card will be sent.

Q5Although I have a foreign nationality, will a notification card be sent to me?

If a person with a foreign nationality has his/her resident record, a notification card will be sent to him/her.

Q6Is it necessary to apply for an Individual Number(My Number) for a newborn child?

You do not need to make the application because Individual Number (My Number) for the child is provided when his/her birth is reported and he/she is registered in the resident record.

Q7Will the Number be changed when I transfer my resident record?

Unless the number is leaked and there is a risk of illegal use, the Number will never be changed because the same Number will continue to be used throughout the bearer’s lifetime.

Q8Can my notification card be used as identification?

Notification cards can be used for confirming Individual Numbers, but they cannot be used as a form of identification.

Q9Is reissuance of the notification card acceptable?
If it is acceptable, where and how do I request for it?

Reissuance is possible.
However,an issuance fee will ,as a principle, be charged for reissuances resulting from causes such as loss of card.
Please take the necessary steps to apply for reissuance at the nearest municipality.

Q10If I cannot change my address for some reasons (in cases where the resident record is not able to be transferred for unavoidable reasons including stalking and domestic violence), how do I receive my notification card?

For those who, due to inevitable circumstances, are unable to collect their notification cards or the notice of issuance for their Individual Number Cards at the address stated in their residence records, may do so at their registered domicile by registering their domicile at the municipality stated in their residence records. Please consult the municipality of their residence records for information regarding domicile registration.

About Individual Number Cards

Q11What do I have to do when any of the matters described on my Individual Number Card is changed?

When any of the matters described on your card is changed due to a move, etc., you have to request your municipality to change the description on your notification card or Individual Number Card.

* When any of the matters described on your notification card or Individual Number Card is changed, you have to report it to your municipality and request to change the description on your card within 14 days.

Q12Do Individual Number Cards have a period of validity?
What is the renewal process?

The validity periods of Individual Number Cards are as follows.

<The validity periods of Individual Number Cards>

  • The validity period will be printed on the card.(valid up to year month day)
  • ・Until the owner’s 5th birthday following card issuance, for those below the age of 20.
  • ・Until the owner’s 10th birthday following card issuance, for those above the age of 20.
  • ※ If the owner is above the age of 20 at the time the card is issued, validity shall last until his or her 10th birthday following card issuance.

<Validity period of electronic certificates>

  • Not printed on the validity section on the electronic certificate card.
  • Please ask the relevant department at your local municipal office to fill it in or get it done yourself upon confirming the validity period.
  • ・Until the owner’s 5th birthday following card issuance, regardless of age.

Please apply for renewal at your local municipal office to continue to use your Individual Number Card after expiration.
Information regarding renewal process and fees can be obtained through your local muncipal office.

Q13Where can I find a list of IC card readers that are compatible with Individual Number Cards?

The information about IC card reader/writer that is compatible with Individual Number Cards and used for e-Tax and so on is available at the portal site of "public personal identification service".

Q14My employer is requesting for me to submit my Individual Number for Tax Return and Social Insurance processing. Am I obligated to submit this information?

Please contact our Call Center for the Social Security and Tax Number System (Press 3 Voice Guidance) regarding the handling of Individual Numbers.
Contact our Call Center for the Social Security and Tax Number System (Press 3 Voice Guidance) here.

Q15Can I obtain documents such as the certificate of residence at convenience stores using my Individual Number Card?

If the municipality of your residence provides Convenience Store Issuance services, you can obtain documents such as the certificate of residence at convenience stores.
You can chek which municipality provides this service at the Convenience Store Issuance service page.

About Application and Issuance of Individual Number Cards

Q16Am I required to apply for an Individual Number Card?

While application for an Individual Number Card is not mandatory, we would like as many people to apply as possible as it serves as verification of Individual numbers as well as personal identification in certain administrative proceedings and also as allows users to enjoy Convenience Store Issuance services using electronic certificates, thereby enhancing the convenience of our residents.

Q17What is the deadline to apply for an Individual Number Card?

There is no deadline for applying for an Individual Number Card.

Q18How can I apply for an Individual Number Card?

After the notification card and application form for issuance of the Individual Number Card are mailed by recorded delivery to the address on your resident record, make the application by mail or through on-line application on a computer or smartphone, etc.
For further details relating to the application methods, please check the Application for issuance of the Individual Number Card page.

Q19The name and address on the re-issued notification card are hidden with astrerisks, can I use this application form to apply?

You cannot use a re-issued notification on which the name and address are hidden with astrerisks to apply.
If you wish to make an application, please use a new application form issued by your local municipal office or the Handwritten application form for issuance.

Q20What should I do in the event that I lose my application form for issuance?

Please use a new application form issued by your local municipal office or the Handwritten application form for issuance.

Q21Can online applications be submitted via any PC or smart phone?

We recommend the following operating environment for comfortable browsing of this website. When using browsers other than recommended ones or even when using the recommended browsers, depending on the user’s browser settings, the website may not be functional or display correctly. Also when you have installed certain software, sometimes the website may not function well. Please understand.

・Desktop Computers
Windows 7(Internet Explorer 11)
Windows 10(Microsoft Edge / Internet Explorer 11)
MacOS X 10.13(Safari 11.0)

・Smartphones
Android 7.0(Chrome 63)
iOS 11.2(Safari 11.0)

■About Usage of Javascript
This website uses JavaScript to provide a more comfortable browsing of services.
In order to be able to use all functions of this website, please enable JavaScript in the settings of your browser.

■About Usage of Cookies
This website uses cookies to provide a more comfortable browsing of services.
In order to be able to use all functions of this website, please allow cookies in the settings of your browser.

■About Mailer Apps
If there is an error in the contents of your application, an electronic signature will be attached in the e-mail sent to you. For this reason, please use a mailer application capable of handling S/MIME (e-mail holding a digital signature). Digital signatures may not be recognized, and text may not be displayed correctly if you use a mailer unable to handle S/MIME.
Please make an inquiry to the company of your mailer to confirm whether or not your mailer can handle S/MIME.

Please make your application on the "online application site for Individual Number Cards".
※Should you wish to apply via smartphones and instant photo machines, please read the QR code on the application form using the scanner installed in the machines or your smartphone cameras.

Q22May an application for the Individual Number Card be made even by children?

An application for a person who is under 15 years old or an adult ward is required to be made by a legal representative. In addition, if there is any special reason, an agent accepted by the mayor will be able to make the application.

Q23Can I apply for everyone in my household using a single e-mail address?

You can submit multiple applications with a single e-mail address. However, please note that all notifications regarding the applications will be sent to the same e-mail address.

Q24When making an application for issuance of the Individual Number Card, is it necessary to attach an ID photograph?

It is required to attach an ID photograph when making an application for the Individual Number Card.
Please write your name and date of birth on the back of your ID photograph and paste it on the application in the specified area.
The ID photograph must be taken within the last six months and include front view without a hat with a plain background.
Please click here to see the example ID photograph.
※ Please refrain from using too much glue when pasting the photographs and ensure that they have sufficiently dried up before sending your application form.

Q25Is there a file size limit when uploading ID photos for online applications?

Please note the following requirements for ID photographs.

  • ・Must be photographed within the last 6 months (no hat, bust up, no backdrop)
  • ・Must be photographed in a well-lit environment (Black and white photographs allowed )
  • ・File Type: jpeg
  • ・Color Mode: RGB Color (other modes such as CMYK not accepted)
  • ・File Size: 20KB – 7MB
  • ・Pixel Size: 480 – 6000 pixel width, 480 – 6000 pixel height

Please note that images that have been edited using image editing software will not be accepted.
Please click here to see the details of the standard of ID photograph.

Q26What should I do if I cannot provide a photo, which fulfills the requirements, due to unavoidable reasons, for example, when the subject covers part of its head with material such as cloth for religious reasons or medical reasons as long as its face is clearly visible, the subject is an infant, a disabled person or bedridden, etc?

It is possible to use this photo by taking any of the following steps.

  • ・Call the municipality in which you reside or go to the municipal office and give your Application form ID.
  • ・Specify the reason why the photo could not be taken correctly in the Name field on the front side of the application form before sending it.
  • ・Call the Individual Number Card Call Center to inform them of your application ID.

* The local municipal office may enquire about your circumstances when issuing your Individual Number Card.
Please note that your application may be considered to be insufficient if the photo does not fulfill the requirements (e.g. if it is too dark, cannot be trimmed, etc.) or for reasons not relevant to the photo.

Q27How should ID photos for infants be taken?

ID photos for infants should be taken in the following ways.

■ Have your child lie on a bed.
The bed sheet must be plain and without any pattern or design.
Your child must be facing the camera when you take the photo.

■ Have someone hold your child, but ensure that only your child will be visible in the photo.
You may wish to consider having the person holding your child cover his or herself with a plain white cloth.

Should you be unable to take photographs that fulfil the "photo requirements", arrangements will be made for you individually upon contacting us via the Individual Number Card call center prior to applying, and telling us your application form ID.
*Municipal offices may review your circumstances when issuing your My Number card. Please be aware that your application may be deemed incomplete due to the photograph not conforming to standards (too dark, cannot be trimmed, etc.) or for reasons other than the photograph.

Q28The Braille kana on my application is incorrect. What should I do?

The kana on the Individual Number Card application is only used with Braille. If you are not requesting Braille on your card, please apply as-is.
However, if you want your name written in Braille on your card, please contact your local municipal office to correct and re-issue your application form.

Q29What does "Information for Alternative Letters" on the application mean?

The information for alternative letters on the Individual Number Card is alternative kanji (Chinese characters) for those who have names using kanji that cannot be used for the Public Certification Service for Individuals.
Alternative letters will not be displayed on your actual Individual Number Card.

Q30Should I use the Gregorian or Japanese dating system when indicating the date on my application form?

Both the Gregorian and Japanese dating systems can be used.

Q31Will a fee be charged for an application for issuance of the Individual Number Card?

We will not charge any issuance free for the time being.
However, an issuance fee will, as a principle, be charged for reissuances resulting from causes such as loss of card.

Q32What documents will be necessary to receive the Individual Number Card?

The necessary documents to receive the Individual Number Card are as follows;

  • – The notification card
  • – The notice of issuance
  • – Identity verification documents (*)

If you have a Basic Resident Registration Card;

  • – The notification card
  • – The notice of issuance
  • – The Basic Resident Registration Card (to be returned to the municipality)

*Following documents may be used to verify your identity as set forth in the “Ordinance for Enforcement of the Act on the Use of Numbers to Identify a Specific Individual in the Administrative Procedure”

●“Ordinance for Enforcement of the Act on the Use of Numbers to Identify a Specific Individual in the Administrative Procedure”

(Documents, etc., proving that matters stated in the notification card pertain to the person who provides the Individual Number)

  • Article 1 Documents specified by the provisions of ordinance of the competent ministry stated in Article 16 of the Act on the Use of Numbers to Identify a Specific Individual in the Administrative Procedure (hereinafter referred to as “the Act”) shall be any of the following documents;
  • 1. A driver’s license, a certificate of driving history (only the one whose issuance date is on or after April 1, 2012), a passport, a physical disability certificate, a mental disability certificate, a rehabilitation certificate, a resident card or a special permanent resident certificate;
  • 2. In addition to the documents set forth in the preceding item, documents issued or granted by public agencies or other similar documents that include the name and the date of birth or the address (hereinafter referred to as “Identification Matters”) described in the notification card as well as that are, through measures taken for such documents including display of a photograph or others, considered appropriate by a person in charge of affairs using the Individual Numbers as documents by which the person who presents such documents may be confirmed to be the same person as a specific individual identified by such Identification Matters;
  • 3. In the event that it is considered to be difficult for the person to present any document set forth in the preceding two items, two or more of the following documents;
    • a. Proof of insurance for national health insurance, health insurance, mariners’ insurance, or insurance for people aged 75 or older or for long-term care, a specially-insured day laborer certificate book for health insurance, a membership card for a National Public Servants Mutual Aid Association or Local Public Servants Mutual Aid Association, a membership card for a Private School Personnel Mutual Aid Program, a national pension handbook, a certificate of child-rearing allowance or a certificate of special child- rearing allowance;
    • b. In addition to the documents set forth in a, documents issued or granted by public agencies or a person in charge of affairs using the Individual Numbers or a person in charge of affairs relating to the Individual Numbers (hereinafter referred to as a “Person in Charge of Affairs Using the Individual Numbers, etc.”) or other similar documents that are considered appropriate by a person in charge of affairs using the Individual Numbers (only the one which includes Identification Matters described in the notification card).
  • 2 The documents which are stipulated by the ordinance of the competent ministry in Article 16 of the Act to be presented as the documents that the mayor of a municipality (including the ward mayor. The same shall apply hereinafter.), who issues Individual Number Card in accordance to Article 17, Paragraph 1 of the Act, shall be presented with the return of the notification card, shall be either of the listed below regardless of the provisions in the preceding paragraph.
  • i. When any of the measures listed below or other measures deemed appropriate by the said mayor of a municipality is taken, any of the documents listed in Item 1 of the preceding paragraph, a landing permit for temporary refugee (hereinafter referred to as the “Landing Permit for Temporary Refugee”) stipulated by Article 18-2, Paragraph 3 of ,the Immigration Control and Refugee Recognition Act (Cabinet Order No. 319 of 1951) or a permit for provisional stay (hereinafter referred to as the “Permit for Provisional Stay”) stipulated by Article 61-2-4, Paragraph 2 of the Act, which the said may of a municipality deems appropriate.
    • a. To require the entry of personal identification number for the said document.
    • b. To confirm the photographs recorded in the semiconductor integrated circuit (which refers to the semiconductor integrated circuit stipulated by Article 2, Paragraph 1 of the Act on the Circuit Layout of a Semiconductor Integrated Circuits (Act No. 43 of 1985)) that is incorporated in the said documents.
    • c. To receive the reporting of items stated in the Resident Card of the person who wishes to receive Individual Number Card (hereinafter referred to as the “Applicant”) or those who belong to the same household as the Applicant, or other items which the said mayor of a municipality deems appropriate.
  • ii. If it is deemed difficult to take the measures in the preceding item, two or more of the documents deemed appropriate by the said mayor of a municipality among any of the documents listed in the item 1 of the preceding paragraph, or the Landing Permit for Temporary Refuge or the Permit for Provisional Stay
  • iii. If it is deemed difficult to be presented with the documents listed in the preceding item 2, the documents listed below.
    • a. Document deemed appropriate by the said mayor of a municipality among any of the documents listed in the item 1 of the preceding paragraph, or the Landing Permit for Temporary Refuge or the Permit for Provisional Stay
    • b. In addition to those listed in a., a document which has been issued or provided by government and public offices, or other similar document that is deemed appropriate by the said mayor of a municipality (only those which include the personal identification items stated in the notification card.)
  • iv. If it is deemed difficult to be presented with the documents listed in each of the preceding items, the written response in Article 13 and any of the documents listed below.
    • a. Documents listed in the preceding item a.
    • b. If it is deemed difficult to be presented with the documents listed in a., two or more documents that are deemed appropriate by the said mayor of a municipality (only those which include the personal identification items stated in the notification card.) from documents which have been issued or provided by government and public offices, or other similar documents.

Only if you are not able to visit the place to receive your card due to your sickness, physical disability, or other unavoidable reasons, your representative can receive your card.
Please check here for the required documents should you wish to collect your Individual Number Card through a representative.

Q33What should I do If I misplace my notice of issuance, which would inform me of the details pertaining to the collection of my Individual Number Card?

As the issuance of Individual Number Cards are done by the respective municipalities, please contact the municipal office where you reside.

Q34If I cannot obtain the identification documents required for the collection of Individual Number Cards, what should I do?

As personal identification documents are absolutely necessary during issuance of Individual Number Cards, please confirm with your local municipal office what alternative forms of ID can be used if you do not possess the personal identification documents during issuance specified on the Individual Number Card website.

Q35Can children collect their Individual Number Cards by themselves?

While Individual Number Cards will, as a principle, be handed directly to the person in question, a legal guardian must accompany individuals below the age of 15 or those considered to be adult wards.

Q36Why do I have to return my notification card to get an Individual Number Card?

Both your Individual Number and official identification are required for applications and procedures relating to insurance, taxation, and disaster prevention. An Individual Number Card fulfills both of these requirements.
On the other hand, a notification card can only be used to provide your Individual Number. If you have an Individual Number Card, you do not need a notification card.
As a result, by law you must return your notification card upon receipt of your Individual Number Card, where it will be safely disposed of by the local municipal government.

Q37Will I be able to continue to use my Basic Resident Registration Card?

You can use your Basic Resident Registration Card if it is still valid. However, as Basic Resident Registration Card cannot be newly issued, re-issued or renewed, please use the Individual Number Cards to apply.Although Basic Resident Registration Cards will not be newly issued, reissued nor renewed, it will be available for the remainder of their period of validity.
In addition, by law, you are required to return your Basic Resident Registration Card upon receipt of your Individual Number Card. Note that you can request to keep your card as a memento following invalidation procedures at your local municipal office.

Q38Can I withdraw an application that has already been made?

Applications can be cancelled at local Individual Number Card counters. Please contact your nearest municipal office for details.
* It is possible to submit a new application after cancelling your original application by using the new application form for issuance issued by your local municipal office or by the Handwritten application form for issuance.
Please note that an application cannot be returned after it has been received for processing.

Q39May I have an additional envelope for sending the application form(s)?

You can download the materials for making an envelope from here.
To download the materials for an envelope, here

Q40Can I receive additional brochures?

Q41When can I pick up my Individual Number Card?

Individual Number Cards will be issued in 3-4 weeks following receipt of application, after which they will be sent via post to local municipal offices. (Excludes applications with errors.)
Following card issuance procedures at the respective municipal offices, an issuance notice (postcard) will be sent to your address. As the possible dates of receipt differ according to municipal offices, there may be significant delay between card shipment and the actual date of receipt.

Q42Am I required to set a PIN number even if I do not need an electronic certificate?

Even if you do not request an electronic certificate, you are required to set a PIN number for the Basic Resident Registration and Card Info Input Support applications.

Q43Can passwords with numbers only be used for the electronic certificate for the bearer’s signature?

For your password ,capital alphabets from A to Z, numbers from 0 to 9 can be used and and at least one of each are required.
※6 alphanumeric characters or more but not exceeding 16.

Q44Will my Individual Number Card password be made known to the staff at the municipal office?

As a rule, you must input your Individual Number Card PIN by yourself, so staff at the municipal office will not typically be informed of your PIN.

Please note that in the case of applications and procedures submitted by a representative other than a legal guardian (parent, adult guardian, etc.), municipal office staff must input the PIN on the individual’s behalf. However, all staff are bound by an oath of confidentiality. Furthermore, in the case that a staff knew your Individual Number, it would be impossible for him or her to use it without your Individual Number Card, so please rest assured that it will not be misused.

Q45How can I collect my Individual Number Card if I had applied for it but changed my address prior to collection?

If you relocate while your Individual Number Card application is being processed, you cannot receive a card on the current application. After relocation, please visit your new municipal office about re-applying for an Individual Number Card.

Q46My envelope, for sending the application form(s), is past the valid period for sending. May I have a new one?

You can use it as is without affixing a postal stamp until May 31, 2019.
For details, please see here.

About loss and found

Q47What should I do if I lose my Notification Card or Individual Number Card?

<If You Lose Your Notification Card>

Report the loss of your notification card to the police, and take down the number they issue you. Thereafter,report the loss to your local municipal office and apply for re-issuance.

<If You Lose Your Individual Number Card>

As you will need to suspend your Individual Number Card, you will have to contact our Individual Number Card Call Center.
Also, please report the loss to the police and take down the number they issue you. You will then have to report the loss to your local municipal office and apply for re-issuance.

Q48After suspending functions of my Individual Number Card, if the Card is found, should I just report it to my municipality again?

Termination of suspension is accepted at a service counter of municipalities. Please directly contact a service counter of your municipality and take the procedure.

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Receiving Individual Number Card

Home > Receiving Individual Number Card

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Now go and get your Individual Number Card.

Procedures of Individual Number Card issuance

When you make application for Individual Number Card by mail or on the WEB via smartphones and PCs by using an application form for an Individual Number Card delivered to the address described in your resident record along with the notification card, an issuance notification (postcard) will be delivered to your home.

You yourself should visit the service counter by the date described on the issuance notification (postcard) with required things (*).
The place you receive your card will be described on the issuance notification (postcard).

What you should bring

  • – Application form for issuance (post card)
  • – Notification card
  • – Identity verification documents
    (*refer to note on right for details)
  • – Basic Resident Registration Card
    (only for those who own one)

* Identity verification documents

One of the following items: a Basic Resident Registration Card (must have photo.), a driver’s license, a certificate of driving history (only the one whose issuance date is on or after April 1, 2012), a passport, a physical disability certificate, a mental disability certificate, a rehabilitation certificate, a resident card, a special permanent resident certificate a landing permit for temporary refuge, or a permit for provisional stay

② If you do not have any of the above, two documents including either your "full name and date of birth" or your "full name and address", and considered as appropriate by the mayor.

(Example) A health insurance card, a pension book, an employee identification card, a student identification card, various documents in which the school name is described, a bankbook, a Claimant Certification for Medical Care

*Only if you are not able to visit the place to receive your card due to your sickness, physical disability, or other unavoidable reasons, your representative can receive your card.
For details on issuance to representatives, click here.

After your identification is confirmed at the service counter, you will set your personal identification number. Then you will receive your card.

Set your personal identification number at the service counter.

Since your Individual Number Card contains a lot of important information, the card is managed by the use of multiple personal identification numbers.
Please avoid registering personal identification numbers that can be easily guessed such as a simple array of numbers, your birthday and your address. In addition, please determine your personal identification number before you visit the service counter.

Electronic certificate for the bearer’s signature Six alphanumeric characters or more but not exceeding 16 alphanumeric characters
English capital letters from A to Z and numbers from 0 to 9 are available and at least one capital letter and one number are required.
Electronic certificate for user identification
Basic Resident Registration Card
To support entering items on the card
Four-digit numbers
You can also set the same personal identification number.

* For details on certificates, see the page of “Individual Number Card” as well.

Issuance to representatives

*Only if you are not able to visit the service counter due to your sickness, physical disability, or other unavoidable reasons, your representative can receive your card.

What you should bring
  • – Issuance notification (postcard)
  • – Documents to confirm your identification (*)
  • – Documents to confirm the identification of your representative (*)
  • – Documents showing proof of authority of representation (*)
  • – Notification card
  • – The Basic Resident Registration Card
    (only for those who own one)
  • – Documents proving that you are not able to present yourself to the service counter
    (Example) Medical certificates, your identification booklet for the physically disabled or documents proving that you are in the facilities, etc. of your representative

* Documents to confirm your identification

Two identity verification documents ①.
Or, one identity verification document from each, ① and ②.
Or, three identity verification documents from ② (at least one must have photo on it).

* Identity verification documents for the representative requesting issuance

Two identity verification documents ①.
Or, one identity verification document from each, ① and ②.

* Documents showing proof of authority of representation

For legal representatives:

copy of family register or other documents proving the qualification
(However, documents described above are not required when your legal domicile is within your municipality.)

When your representative is not your legal representative:

power of attorney, documents proving the fact that you have designated your representative
(completing the, "Power of Attorney" field of the issuance notification will suffice.)

Check points of your photograph

Home > Application for issuance of the Individual Number Card > Check points of your photograph

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Check points of your photograph

 

Size
(4.5cm by 3.5cm)

  • – A photograph taken within the previous 6 months
  • – A photograph without hat, from the shoulders up, no background
  • – Please write your name and date of birth on the back of the photograph.
  • – A photograph may be in black and white.

  • – The head is turned to the side.
  • – The background is not plain white or off-white.
  • – Face expressions are significantly different from the natural ones.
  • – There is a shadow on the background.
  • – An unclear photograph which is out of focus or due to camera shake
  • – A hat and sunglasses obscure unique facial features.

Please do not use such photographs.

Note

■If a photo fulfilling the requirements cannot be provided due to unavoidable reasons, for example, when the subject covers part of its head with material such as cloth for religious reasons or medical reasons as long as its face is clearly visible, the subject is an infant, a disabled person or bedridden, etc.

  • It is possible to use this photo by taking any of the following steps.
  • ・Call the municipality in which you reside or go to the municipal office and give your Application form ID.
  • ・Specify the reason why the photo could not be taken correctly in the Name field on the front side of the application form before sending it.
  • ・Call the Individual Number Card Call Center to inform them of your application ID.  
  • * The local municipal office may enquire about your circumstances when issuing your Individual Number Card.
    Please note that your application may be considered to be insufficient if the photo does not fulfill the requirements (e.g. if it is too dark, cannot be trimmed, etc.) or for reasons not relevant to the photo.

The standard of correct photographs


Unit: mm

This is the standard of correct photographs.
Your photograph will be scaled to 2.75cm by 2.20cm and attached on your Individual Number Card.

Examples of incorrect photographs

Examples of photographs in incorrect sizes or not meeting the designated standard

The head is not centered in the photograph.

The head is turned to the side.

The head is tilted to the shoulders.

The photograph has an object such as a chair on the background.

The photograph has a shadow on the background.

The photograph has a patterned background.

 

Photographs in which glasses, a hair band, etc. cover a part of the face

The frame of the eyeglasses obscures eyes.

The thick frames of your eyeglasses cover the larger area of your eyes and face.

There is glare in the glasses.

The wide headband, etc. obscure the hairline.

A hat obscures the hairline.

Sunglasses obscure unique facial features.

Accessories, etc. obscure the outline of the face or head.

The long front hair obscures the eyes/facial line.

Accessories, etc. cover face organs.

Hair volume is large while the face area is small.

 

Photographs that do not permit adequate identification

The red-eye effect due to flash, etc.

Facial expressions significantly different from natural ones

A shadow on the face

An unclear photograph which is out of focus or due to camera shake

Low-quality digital photographs

Noise in the image

Dots or ink blurring in the image

Jaggies in the image

Edited images such as deformation and masking