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Contact us
We accept inquiries regarding Individual Number Cards, Individual Number Notices, and Notification Cards by phone or via our inquiry form.
Please refer to “Frequently Asked Questions (FAQ)” before you contact us
Contact by phone
Call Center for the Social Security and Tax Number System
0120-0178-26
- *Phone calls to the wrong number have been occurring frequently.
- Please check the phone number before dialing.
| ・Reception Hours: English, Chinese, Korean, Spanish, Portuguese | Weekdays : 9:00 – 20:00 |
| Saturdays, Sundays and National holidays : 9:00 – 17:30 (Excluding New Year’s holidays) |
Individual Number Notice,Notification Cards,Individual Number Cards
Loss or theft of Individual Number Cards
0120-0178-27
- *Phone calls to the wrong number have been occurring frequently.
- Please check the phone number before dialing.
We respond to questions regarding Individual Number Cards, Individual Number Notices, Notification Cards, or anything else related to the Individual Number system.
| ・Reception Hours: | English, Chinese, Korean, Spanish, Portuguese | 24hrs |
| Thai, Nepali, Indonesian | 9:00 – 18:00 | |
| Vietnamese, Tagalog | 10:00 – 19:00 |
・Loss or theft of Individual Number Cards can be reported to this hotline 24 hours a day,365 days a year.
- *If you wish to be helped in Japanese, please call 0120-95-0178.
Individual Number Card Call Center (nation-wide common Navi-Dial Service)
0570-064-738
- *Phone calls to the wrong number have been occurring frequently.
- Please check the phone number before dialing.
| ・Reception Hours: | English, Chinese, Korean, Spanish, Portuguese | 24hrs |
| Thai, Nepali, Indonesian | 9:00 – 18:00 | |
| Vietnamese, Tagalog | 10:00 – 19:00 |
・Loss or theft of Individual Number Cards can be reported to this hotline 24 hours a day, 365 days a year.
- *You will be charged for using Navi-Dial Service.
- *If dialing the above number doesn’t work by some IP phones, please call 050-3818-1250.
- *If you wish to be helped in Japanese, please cal 0570-783-578.
- Hours of operation are the same.
Inquiries Regarding My Number Points
0570-028-125
- *Phone calls to the wrong number have been occurring frequently.
- Please check the phone number before dialing.
| ・Reception Hours: English, Chinese, Korean, Spanish, Portuguese | 9:30 – 20:00 |
Inquiry Form
Fill in necessary information in the following form and send it.
We will send you a reply by email.
- The sender will be Call Center for the Social Security and Tax Number System.
- The sender address will be helpdesk@kojinbango-card.go.jp. Please make sure your email settings allow you to receive emails from this address.
You cannot reply to this email address. Please contact us from this form again. - The subject will be 【個人番号カード総合サイト】問い合せフォームからのお 問い合せにつきまして ("[Website for the Individual Number Card] About your inquiry from the inquiry form").
- For inquiries regarding the status of your Individual Number Card application (whether or not it has been received), please write your Application ID (23-digit number) in the body of your inquiry. *Your Individual Number is not necessary.
For information regarding your Application ID, please see the page About a Notification Card page. - Please note that you can check the status of your application yourself using your 23-digit Application ID and date of birth.
Please check the Application Status page for further information.
We are unable to respond to inquiries regarding the conditions and the timing of granting My Number Points.
Please contact the Individual Number Call Center (0120-95-0178 and press 5 following the voice prompts).