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Contact us

We accept inquiries regarding Individual Number Cards, Individual Number Notices, and Notification Cards by phone or via our inquiry form.

Please refer to “Frequently Asked Questions (FAQ)” before you contact us

FAQ is here

Contact by phone

Call Center for the Social Security and Tax Number System

0120-0178-26

  • *Phone calls to the wrong number have been occurring frequently.
  • Please check the phone number before dialing.

・Reception Hours: English, Chinese, Korean, Spanish, Portuguese, Vietnamese, Thai, Indonesian, Tagalog, Nepali

Weekdays : 9:30 – 20:00
Saturdays, Sundays and National holidays : 9:30 – 17:30
(Excluding New Year’s holidays)

Temporary suspension of Individual Number Card due to loss or theft of Individual Number Notice, Notification Card, Individual Number Card or smartphone with an Individual Number Card and electronic certificate installed

0120-0178-27

  • *Phone calls to the wrong number have been occurring frequently.
  • Please check the phone number before dialing.

We respond to questions regarding Individual Number Cards, Individual Number Notices, Notification Cards, or anything else related to the Individual Number system.

・Reception Hours: English, Chinese, Korean, Spanish, Portuguese 8:30 – 20:00
Thai, Nepali, Indonesian, Vietnamese, Tagalog 9:00 – 18:00

・Between 8:00 pm and the following day 8:29 am, only calls for the temporary suspension due to loss or theft of smartphone with an Individual Number Card and electronic certificate installed are accepted

  • *If you wish to be helped in Japanese, please call 0120-95-0178.

Individual Number Card Call Center (nation-wide common Navi-Dial Service)

0570-064-738

  • *Phone calls to the wrong number have been occurring frequently.
  • Please check the phone number before dialing.
・Reception Hours: English, Chinese, Korean, Spanish, Portuguese 8:30 – 20:00
Thai, Nepali, Indonesian, Vietnamese, Tagalog 9:00 – 18:00

・Between 8:00 pm and the following day 8:29 am, only calls for the temporary suspension due to loss or theft of smartphone with an Individual Number Card and electronic certificate installed are accepted

  • *You will be charged for using Navi-Dial Service.
  • *If dialing the above number doesn’t work by some IP phones, please call 050-3818-1250.
  • *If you wish to be helped in Japanese, please cal 0570-783-578.
  • Hours of operation are the same.

Inquiry Form

Fill in necessary information in the following form and send it.
We will send you a reply by email.

  • The sender will be Call Center for the Social Security and Tax Number System.
  • The sender address will be helpdesk@kojinbango-card.go.jp. Please make sure your email settings allow you to receive emails from this address.
    You cannot reply to this email address. Please contact us from this form again.
  • The subject will be 【個人番号カード総合サイト】問い合せフォームからのお 問い合せにつきまして ("[Website for the Individual Number Card] About your inquiry from the inquiry form").
  • For inquiries regarding the status of your Individual Number Card application (whether or not it has been received), please write your Application ID (23-digit number) in the body of your inquiry. *Your Individual Number is not necessary.
    For information regarding your Application ID, please see the page About a Notification Card page.
  • Please note that you can check the status of your application yourself using your 23-digit Application ID and date of birth.
    Please check the Application Status page for further information.
  • Please directly contact the payment service you applied with for information on the timing of My Number Points being awarded and their expiration date.
  • For inquiries regarding using your Individual Number Card as a Health Insurance Certificate and registering bank account information to receive allowances, please contact the Individual Number Call Center toll-free number (0120-95-0178). Once connected, please follow the voice prompts and select your desired option.
    　For inquiries regarding using your Individual Number Card as a Health Insurance Certificate, please press “5”
    　For inquiries regarding registering bank account information to receive allowances, please press “6”
Email address
Please re-enter Email address for confirmation.
Your inquiry

Before sending information with the above Inquiry Form, please read “The handling of personal information” below and indicate your approval by checking off the “Agree” box.

Handling of Personal Information

Japan Agency for Local Authority Information Systems recognizes the importance of personal information on this website and in order to enhance the protection of personal information, based on the “Basic Policy on the Protection of Personal Information of Japan Agency for Local Authority Information Systems” and other rules, personal information is handled as follows.

■Personal information

Personal information is information collected on this website which is about an individual and which can identify the specific individual by a name, birth date and other description included in the information (including such information as will allow easy reference to other information and will thereby enable the identification of the specific individual).

■Collection of personal information

When Japan Agency for Local Authority Information Systems collects personal information by way of this website, the purpose of use is explicitly stated, and in principle, information will be supplied intentionally by the person concerned.

■The purpose of use of personal information

Collected personal information will be used for the following purpose and not to be used for other purposes.

  • To confirm the details of inquiries and to respond to inquiries.

■Restrictions of the use of personal information

Collected personal information will be used within the scope of the explicitly stated purpose of collection, and except in cases where there are special reasons such as required by laws, in principle, personal information will not be disclosed or provided to a third party without prior consent of the person concerned.

■Provision of personal information to a third party

Collected personal information will not be provided to any third party unless the person concerned has agreed to do so or it is required by law.

■Management of personal information

Collected personal information will be strictly managed by taking appropriate and reasonable safety measures to prevent risks such as leakage, alteration and loss through unauthorized access from outside, etc. As for personal information which is no longer necessary to retain, such information will be promptly disposed of or erased.

■Outsourcing of handling of personal information

Within the scope of the purpose of use, the handling of personal information may be entrusted to another company etc. with whom an agreement on the handling of personal information is concluded. When outsourcing the service, only personal information necessary to provide services for the person concerned will be disclosed and such information is not used for any purpose other than providing services. Also we will appropriately manage and supervise the entrusted company.

■Disclosure of personal information to be disclosed and contact information

When we receive a request from a person concerned about personal information to be disclosed in our possession for the notification of the purpose of use, disclosure of such information, correction, addition to or deletion of the content of such information, termination of use, or erasure of such information (“disclosure, etc.”) related to that person, we will comply with the request. If you wish to make a request for disclosure, etc. of your personal information or if you have other inquiries about personal information, please contact the following “Personal Information Consultation Service.” When we provide disclosure, etc. of your personal information, we may ask you to present a copy of identification document (Basic Resident Registration Card, passport, driver’s license, etc.).

■Personal Information Consultation Service

  • General Affairs Section, Administrative Department, Japan Agency for Local Authority Information Systems
  • Postal code: 102-8419
  • Address: 25 Ichibancho, Chiyoda-ku, Tokyo (7F, Zenkoku Choson Giin Kaikan)
  • Phone: 03-5214-8000
  • FAX: 03-5214-8055

■Restriction when personal information is not registered

If you do not register all or part of your personal information, you may not use the services provided on this website.

■Protection of data

This website uses the SSL (Secure Sockets Layer) encoding technology on the page where a personal information registration form is provided.

■Revision of the privacy policy

We may revise the content of this privacy policy without prior notice to the users.

■Person in charge of the handling of personal information

Director (Chief Risk Officer), Japan Agency for Local Authority Information Systems

■Related document

Basic Policy on the Protection of Personal Information of Japan Agency for Local Authority Information Systems

I agree to the handling of personal information

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