Our inquiry page is currently under maintenance

We are sorry. Our inquiry page is currently under maintenance.
Please try again after the maintenance is complete. We apologize for any inconvenience.

〇Maintenance schedule（expectation）
Monday, March 16, 2026, 6:00 a.m. to 5:00 p.m. (Service will resume as soon as maintenance is completed.)

Note that all other pages except for this one (Inquiries) are available as usual.
Please also use the following while maintenance is in progress.

• FAQ Page
• Chatbot

Individual Number system, Mynaportal, System for registration of bank account for receiving public funds

・Reception Hours: English, Chinese, Korean, Spanish, Portuguese, Vietnamese, Thai, Indonesian, Tagalog, Nepali　*9:30 – 20:00

• 0120-0178-26

Temporary suspension of Individual Number Card due to loss or theft of Individual Number Notice, Notification Card, Individual Number Card or smartphone with an Individual Number Card and electronic certificate installed

・Reception Hours:English, Chinese, Korean, Spanish, Portuguese　*8:30 – 20:00
　　　　　　　　 Thai, Nepali, Indonesian, Vietnamese, Tagalog　*9:00 – 18:00

• 0120-0178-27