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Procedures for issue of electronic certificate or unlocking of electronic certificate password associated with the commencement of My Number Points applications

As we started accepting applications for My Number Points on July 1, we are now seeing an increase in associated applications for issue and renewal of electronic certificates, and unlocking of electronic certificate passwords. We therefore ask for your understanding with regards to the following when visiting the counter of your local municipal office.

1. Municipal offices are crowded on weekday mornings, particularly between 10:00 am and noon. As a preventative measure against the spread of COVID-19, we suggest that you avoid visiting your local office at busy times. During these hours, for electronic certificate renewal, if your electronic certificate has not yet expired, we may request that you leave your Individual Number Card at the office and have it returned to you later by mail.

2. Some municipal offices have extended their opening hours to later times on weekday nights or are open on weekends. Please check your local municipal office’s website for their current opening hours and select an appropriate time to visit.

3. The password for the electronic certificate used to apply for My Number Card points is the four-digit code selected yourself upon issue of the card (the four-digit code used to issue documents with your Individual Number Card at convenience stores).
If the code is mistakenly entered three times, it must be unlocked at your local municipal office. If you have any of the documents provided to you when you had the card issued and selected your code, please check these in advance.

Regarding recommencement of validity period notification via post

Mailing of electronic certificates for Individual Number Card and notifications of Individual Number Card validity period had been suspended in order to avoid the “Three Cs” (closed spaces with poor ventilation, crowded and close-contact settings) as a preventative measure against the spread of COVID-19. However, following the lifting of the state of emergency, mailing has resumed.
We apologize for the resulting delay in notification of validity periods.

Electronic certificates are valid for a period of five years. They may not be used to issue documents at convenience stores once expired, and must therefore be renewed.
You can begin the renewal application process three months before your birthday. However, please rest assured that even if your electronic certificate expires, you will still be able to have it renewed free of charge.
Additionally, even if your Individual Number Card has expired, you can reapply free of charge using the Application ID (for PC) or application form QR code (for smartphone).

When visiting the counter at your local municipal office, please try to avoid visiting during especially crowded times (consider timing your visit strategically).

The method used to notify residents of their Individual Number (My Number) has changed to an Individual Number Notice.

On May 25, 2020, the method used to notify residents of their Individual Number (My Number) changed to an Individual Number Notice.
Please check here for information about Individual Number Notices.

Comparison Chart for Notification Card, Individual Number Notice, and Individual Number Card (Link)

Individual Number Notices shall be sent to residents newly issued an Individual Number in cases of birth or relocation from overseas.
Those who have already received a Notification Card shall not be sent an Individual Number Notice.

Please check here for Frequently Asked Questions (FAQ).

While we will no longer be issuing new Notification Cards, those who have received Notification Cards may continue to use them to confirm their Individual Number (My Number).

Please check here for information about Notification Cards.

Even after Notification Cards are discontinued, you will still be able to use them to apply for an Individual Number Card.
For details, please check here.
Regarding the discontinuation of Notification Cards (external link, Ministry of Internal Affairs and Communications)

please check here for Frequently Asked Questions (FAQ).

Even after Notification Cards are discontinued, you will still be able to use them to apply for an Individual Number Card

While we are no longer issuing new Notification Cards as proof of Individual Number as of May 25, 2020, you will still be able to apply for an Individual Number Card.
Following the discontinuation of Notification Cards, those who have the Individual Number Card application form provided with their Notification Card will be able to place an online application via smartphone or PC.
(You can still apply even if you have changed your name or address and the information on your Notification Card is out of date.)

For details, please check here.
https://www.soumu.go.jp/main_content/000687760.pdf

My Number Point applications now open

From July 2020, those with Individual Number Cards equipped with electronic certificates have been able to apply for My Number Points.
Applicants are eligible to receive up to ¥5,000 worth of points for your preferred cashless payment service.

For details, please refer to the information on My Number Points.

Renewal of Individual Number Card and Electronic Certificate

○ Validation period for Individual Number Card (My Number Card) is 10 years (5 years for persons under 20 years of age) and 5 years for the electronic certificate stored in the card.

The notification will be sent to those whose expiration date is approaching about two to three month in advance.
Renewal procedure is described in the brochure enclosed with the notification of validation period.

Validation period notification brochure

○ About renewal procedure.

No fee is required for the renewal of Individual Number Card and the electronic certificate.

【If your Application ID is written on the notification】

There is a QR code for application form for issuance on the right side of the Application ID.
Please use a smartphone application using the QR code.

【If your Application form ID is not written on the notification】

Please bring necessary documents (speficied on the notification) to your local municipal office.

If you want to know more detailed information

If you have received an electronic certificate reissue notice, beware of suspicious phone calls from third parties offering to complete the procedures on your behalf and asking for your Individual Number Card and PIN number.
Never provide your Individual Number Card or PIN number to an unknown third party.

Precautions when applying an Individual Number Card

○ Online application recommended.

It takes about 3 ~ 4 weeks * from the application for issuance of the Individual Number Card to the delivery of Individual Number Card to the municipalities. However, by using the online application and the identification photo machine, the delivery period of Individual Number Card to the municipalities can be shortened even though the difference is a few days compared to the application by mail.

※ Excluding cases with errors in the application, etc.

Application for issuance of the Individual Number Card

○ Please be careful when you take an ID photograph.

The most common cause of reapplication (deficiency in application) when reviewing the application of Individual Number Card is the defect of ID photograph. In the case of online applications in particular, nearly 80% of reapplications (deficiency in application) are due to the defect of ID photograph.

■ Examples of deficiencies in ID photograph

  • Photograph taken too close to the lens (Selfie, etc.).
    A part of the face is cut.
  • Photograph taken inside with an object (a part of furniture, etc.) in the background.
    When taking pictures, please use a plain wall, etc. as a background.

Check points of your photograph

About the envelope for sending the application form(s) for issuance of the Individual Number Card

○ There are some envelopes that you can use even the valid period for sending is past.

For more information, please see here

You can download and use the address board with a valid period until March 31, 2021 here.

To download the materials for an envelope, here

Beware of unauthorized solicitation and requests for personal information taking advantage of the Individual Number system!

○ Regarding Individual Number Card electronic certificate reissuance procedures

If you have received an electronic certificate reissue notice, beware of suspicious phone calls from third parties offering to complete the procedures on your behalf and asking for your Individual Number Card and PIN number.
Never provide your Individual Number Card or PIN number to an unknown third party.

○ Examples of suspicious phone calls, e-mails, letters, and visits

■Regarding notification and procedures

【Attempts to obtain your Individual Number Card electronic certificate】

“Have you received your Individual Number Card reissuance letter?
If you have received it, you can fill out the proxy form enclosed with your notice of validity period with your PIN number and other information and send it to us along with your Individual Number Card, and we will complete the reissuance procedures on your behalf.” This was what one caller claimed.

Further details available here [external link (Ministry of Internal Affairs and Communications)]

Contact concerning issuance of some Individual Number Cards

 We have discovered that, due to a specific set of conditions, a small number of Individual Number Cards reissued have a validity period one year longer than it should be. However, these cards may be used normally.
Holders of these cards will be contacted individually by our organization regarding reissue procedures. We apologize for the inconvenience.

Frequently Asked Questions (FAQ)

About Application and Issuance of Individual Number Cards

Submit Application

Apply using the enclosed application card.

 

Receive Notice

Your Notice of Issuance (postcard) arrives by post.

 

Go to the Issuance Office

After confirming your identity, you will be asked to set a PIN.

  • You can apply using the Individual Number Card application form provided with your Individual Number Notice or Notification Card, online, or using a local ID photo booth.*

*Some ID photo booths do not support applications.

Important Note

  • To submit an application after relocation, please request a new application form from your local municipal office when submitting your address change documents, or download a form from here.

     

  • After submitting your application, there is a 3-week processing period until your card is created.
    After this, your card will be sent through the postal service to your local municipal office, which will handle any final issuance procedures and send you a notice of issuance by mail. Please wait until you receive this notice.

Important Note

  • If you move to a different municipality before receiving your notice of issuance, you must reapply. Please complete procedures for reapplication when you are registering your address at your new municipal office.

*In the case of government designated ordinance cities, it is outside the area

  • After receiving your notice of issuance, you yourself should visit the service counter by the date described on the issuance notification with required things.

*Only if you are not able to visit the place to receive your card due to your sickness, physical disability, or other unavoidable reasons, your representative can receive your card.

The Individual Number Card has a lot of advantages:

※Please contact your municipality for more details, as services are different depending on the municipality.