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The second My Number Points campaign has begun! Apply now

マイナンバーカードの申請はお早めに

The application system for Individual Number Cards eligible to receive My Number Points is expected to be busy towards the end of application period. We recommend that you apply for your Individual Number Card as soon as possible to avoid congestion.

Please check here for information about the My Number Points Notice

The second My Number Points campaign will start on January 1st, 2022 (Reiwa 4)!

 The second My Number Points campaign has begun. The deadline for applying for and receiving My Number Points is the end of February 2023 (Reiwa 5)*.
 The application for and awarding of My Number Points through ② registration of use as a health insurance card and ③ registration of accounts to receive public funds is scheduled to start around June 2022. Please see below for details.
 The deadline for applying for a My Number Card is the end of September 2022 (Reiwa 4).
*The period to receive points by charging or shopping for those who have newly applied for their Individual Number Card also finishes at the end of February 2023 (Reiwa 5).

Please take note!
To apply for an Individual Number Card, you will need the PIN for the electronic certificate for user certification of the Individual Number Card. If your card is locked, you will need to go to the municipal office that you registered your residency with to unlock it. Please check the public relations website of the municipal office and try avoid congested times when visiting the office.
Reference QA: What is the PIN of the electronic certificate for user identification?

①Get points up to 5,000 yen for those who have recently acquired an Individual Number Card
(those who already had an Individual Number Card but the points from the first My Number Points campaign did not reach the point equivalent of 5,000 yen will be granted points up to the combined 5,000 points for charging and shopping with their card.)

About the application procedureClick here for more information

マイナンバーカード

②Get points worth 7,500 yen when registering for use with a health insurance card
(including those who have already registered and those who have already applied for use)
*The application for and awarding of My Number Points will start around June 2022 (Reiwa 4).

What is the use of a health insurance card… Click here for more information about how to use it

マイナンバーカード

③Get points worth 7,500 yen when registering an account for receiving public funds
*The application for and awarding of My Number Points will start around June 2022 (Reiwa 4).

About the registration system for public funds receiving accounts …Click here for more information

マイナンバーカード

To receive My Number Points for the above ①②③ campaigns, you need to apply for My Number Points.

How to apply for My Number Points… Click here for more information

マイナンバーカード
About the new covid-19 vaccination certificate (app)

新型コロナワクチン接種証明書(アプリ)について

Since December 20th, 2021 (Reiwa 3), it is possible to issue a vaccination certificate (electronic version) with a QR code using a dedicated smartphone app.

When issuing the certificate electronically using the app, the 4-digit PIN (※1) you set when receiving your Individual Number Card is required.
If you accidentally lock your card by mistaking your PIN 3 times, you will need to unlock your account at the municipal office of the area in which you reside. If you are considering using a vaccination certificate, please confirm your PIN when applying.

    

Please refer to the relevant pages of the Ministry of Health, Labor, and Welfare website or contact the Ministry of Health, Labor, and Welfare’s COVID-19 Call Center (0120-761-770) for details on the vaccination certificate system, etc., as other procedures may be additionally required at the municipal office.
Please check the Digital Agency’s website for more information about the app.

※1 This is the PIN code for “App to support entering items on the card”.
Reference QA: What is the PIN of the “App to support entering items on the card”?

Your Individual Number Card can be used as your health insurance card!

Your Individual Number Card can be used as your health insurance card.
For more information on how to use this service and eligible medical institutions and pharmacies, please visit the website of the Ministry of Health, Labor and Welfare.

健康保険証ご利用イメージ

The application to use your card as a health insurance card can be made through the MynaPortal. Check here for details.
Please make use of your Individual Number Card, as it will make your life even more convenient.

We ask for your cooperation in reducing congestion at the My Number Card pick-up counter

Municipal offices are especially crowded on Monday mornings between 10:00 am and 12:00 pm.

Some municipal offices have extended their opening hours to later times on weekday nights or are open on weekends. Please check your local municipal office’s website for their current opening hours and select an appropriate time to visit.

We asked our government!? About the Individual Number Card commercial

そうだったのか!マイナンバーカード

Have you seen a Masato Sakai’s Individual Number Card commercial yet?
In the commercial, Mr. Sakai directly asks the government about the Individual Number Card and answers everyone’s questions, causing them react with responses like, “Wow! I didn’t know that!” Special web videos are also available on the government public relations website’s special page on the My Number Card. Click here for the government PR’s special page on the Individual Number Card.
Click here to apply for a My Number Card, which more and more people are using now.

We have opened a call center for inquiries in Thai, Nepali, Indonesian, Vietnamese, and Tagalog

From April 1st, 2022, you can make inquiries about Individual Number Cards in Thai, Nepali, Indonesian, Vietnamese, and Tagalog.
I want an Individual Number Card so I can collect My Number Points! Please contact the foreign language support center(0120-0178-27)(See *1) if you encounter any problems with the online application process.
Please note that the reception hours vary depending on the support language.

Reception Hours

English, Chinese, Korean, Spanish, Portuguese 24hrs *2
Thai, Nepali, Indonesian 9:00 – 18:00
Vietnamese, Tagalog 10:00 – 19:00

*1 If you cannot reach this number (0120-0178-27), please call 0570-064-738 (call charges apply).
*2 Between 8:00 pm and 9:29 am the following day, only calls regarding the temporary suspension of an Individual Number Card will be accepted.

You can reset the PIN for the electronic certificate for user certification of your Individual Number Card at a convenience store

You can now initialize and reset the PIN for the electronic certificate for user certification of your Individual Number Card using the kiosk terminal at a convenience store.
For details on what you need and how to proceed, please click here.

For convenience stores and other locations where initialization and resetting are available, please click here.

Please note that initialization and resetting at convenience stores, etc. is only possible for the PIN for the electronic certificate for the bearer’s signature, which is 6 to 16 digits in uppercase alphanumeric characters. For 4-digit numeric PINs, please complete the procedure at your local municipal office.

Renewal of Individual Number Card and Electronic Certificate

○ Validation period for Individual Number Card (My Number Card) is 10 years (5 years for persons under 20 years of age) and 5 years for the electronic certificate stored in the card.

The notification will be sent to those whose expiration date is approaching about two to three month in advance.
Renewal procedure is described in the brochure enclosed with the notification of validation period.

Validation period notification brochure

○ About renewal procedure.

No fee is required for the renewal of Individual Number Card and the electronic certificate.

【If your Application ID is written on the notification】

There is a QR code for application form for issuance on the right side of the Application ID.
Please use a smartphone application using the QR code.

【If your Application form ID is not written on the notification】

Please bring necessary documents (speficied on the notification) to your local municipal office.

If you want to know more detailed information

If you have received an electronic certificate reissue notice, beware of suspicious phone calls from third parties offering to complete the procedures on your behalf and asking for your Individual Number Card and PIN number.
Never provide your Individual Number Card or PIN number to an unknown third party.

Beware of unauthorized solicitation and requests for personal information taking advantage of the Individual Number system!

○ Regarding Individual Number Card electronic certificate reissuance procedures

If you have received an electronic certificate reissue notice, beware of suspicious phone calls from third parties offering to complete the procedures on your behalf and asking for your Individual Number Card and PIN number.
Never provide your Individual Number Card or PIN number to an unknown third party.

In case of emergency, please call the Individual Number Call Center toll-free number (0120-0178-27) and suspend your card. Please also contact your municipal office.

○ Examples of suspicious phone calls, e-mails, letters, and visits

■Regarding notification and procedures

【Attempts to obtain your Individual Number Card electronic certificate】

“Have you received your Individual Number Card reissuance letter?
If you have received it, you can fill out the proxy form enclosed with your notice of validity period with your PIN number and other information and send it to us along with your Individual Number Card, and we will complete the reissuance procedures on your behalf.” This was what one caller claimed.

Further details available here [external link (Ministry of Internal Affairs and Communications)]

The handwritten Individual Number Card application form and return envelope components for the form are now available in 10 additional languages

We would like to announce that in addition to the Japanese and English versions that are currently available, the (handwritten) Individual Number Card application form and the return envelope components for the form, which can be downloaded from the Links and Downloads page, are now available in 10 additional languages (Korean, Chinese (Simplified & Traditional), Spanish, Thai, Portuguese, Tagalog, Vietnamese, Indonesian and Nepali).

Precautions when applying an Individual Number Card

○ Online application recommended.

It takes about 3 ~ 4 weeks * from the application for issuance of the Individual Number Card to the delivery of Individual Number Card to the municipalities. However, by using the online application and the identification photo machine, the delivery period of Individual Number Card to the municipalities can be shortened even though the difference is a few days compared to the application by mail.

※ Excluding cases with errors in the application, etc.

Application for issuance of the Individual Number Card

○ Please be careful when you take an ID photograph.

The most common cause of reapplication (deficiency in application) when reviewing the application of Individual Number Card is the defect of ID photograph. In the case of online applications in particular, nearly 80% of reapplications (deficiency in application) are due to the defect of ID photograph.

■ Examples of deficiencies in ID photograph

  • Photograph taken too close to the lens (Selfie, etc.).
    A part of the face is cut.
  • Photograph taken inside with an object (a part of furniture, etc.) in the background.
    When taking pictures, please use a plain wall, etc. as a background.

Check points of your photograph

About the envelope for sending the application form(s) for issuance of the Individual Number Card

○ There are some envelopes that you can use even the valid period for sending is past.

For more information, please see here

You can download and use the address board with a valid period until March 31, 2023 here.

To download the materials for an envelope, here

Even after Notification Cards are discontinued, you will still be able to use them to apply for an Individual Number Card

While we are no longer issuing new Notification Cards as proof of Individual Number as of May 25, 2020, you will still be able to apply for an Individual Number Card.
Following the discontinuation of Notification Cards, those who have the Individual Number Card application form provided with their Notification Card will be able to place an online application via smartphone or PC.
(You can still apply even if you have changed your name or address and the information on your Notification Card is out of date.)

For details, please check here.
https://www.soumu.go.jp/main_content/000687760.pdf

The method used to notify residents of their Individual Number (My Number) has changed to an Individual Number Notice.

On May 25, 2020, the method used to notify residents of their Individual Number (My Number) changed to an Individual Number Notice.
Please check here for information about Individual Number Notices.

Comparison Chart for Notification Card, Individual Number Notice, and Individual Number Card (Link)

Individual Number Notices shall be sent to residents newly issued an Individual Number in cases of birth or relocation from overseas.
Those who have already received a Notification Card shall not be sent an Individual Number Notice.

Please check here for Frequently Asked Questions (FAQ).

While we will no longer be issuing new Notification Cards, those who have received Notification Cards may continue to use them to confirm their Individual Number (My Number).

Please check here for information about Notification Cards.

Even after Notification Cards are discontinued, you will still be able to use them to apply for an Individual Number Card.
For details, please check here.
Regarding the discontinuation of Notification Cards (external link, Ministry of Internal Affairs and Communications)

please check here for Frequently Asked Questions (FAQ).

Contact concerning issuance of some Individual Number Cards

 We have discovered that, due to a specific set of conditions, a small number of Individual Number Cards reissued have a validity period one year longer than it should be. However, these cards may be used normally.
Holders of these cards will be contacted individually by our organization regarding reissue procedures. We apologize for the inconvenience.

About the scheduled maintenance of the online Individual Number Card application service

The site for online Individual Number Card applications undergoes regular maintenance according to the following schedule. You cannot use the site from your smartphone or computer to apply for an Individual Number Card during maintenance times.
We apologize for any inconvenience this may cause. Thank you for your patience and understanding.

〇Regular Maintenance Schedule
Third Saturday of every month from 12 am to 8 am (service will resume as soon as maintenance is completed).

Frequently Asked Questions (FAQ)

About Application and Issuance of Individual Number Cards

Submit Application

Apply using the enclosed application card.

 

Receive Notice

Your Notice of Issuance (postcard) arrives by post.

 

Go to the Issuance Office

After confirming your identity, you will be asked to set a PIN.

  • You can apply using the Individual Number Card application form provided with your Individual Number Notice or Notification Card, online, or using a local ID photo booth.*

*Some ID photo booths do not support applications.

Important Note

  • To submit an application after relocation, please request a new application form from your local municipal office when submitting your address change documents, or download a form from here.

     

  • After submitting your application, there is a 3-week processing period until your card is created.
    After this, your card will be sent through the postal service to your local municipal office, which will handle any final issuance procedures and send you a notice of issuance by mail. Please wait until you receive this notice.

Important Note

  • If you move to a different municipality before receiving your notice of issuance, you must reapply. Please complete procedures for reapplication when you are registering your address at your new municipal office.

*In the case of government designated ordinance cities, it is outside the area

  • After receiving your notice of issuance, you yourself should visit the service counter by the date described on the issuance notification with required things.

*Only if you are not able to visit the place to receive your card due to your sickness, physical disability, or other unavoidable reasons, your representative can receive your card.

The Individual Number Card has a lot of advantages:

※Please contact your municipality for more details, as services are different depending on the municipality.

※If you would like to make an inquiry about Individual Number Cards, please call the Individual Number Call Center toll-free number (0120-0178-26).