The Japan Agency for Local Authority Information Systems: The Japan Agency for Local Authority Information Systems (J-LIS) is an organization jointly operated by prefectures and municipalities.

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About Notification Cards

Q1Who issues notification cards?

The mayor of a municipality that has the person's resident record.
In addition, the Japan Agency for Local Authority Information Systems (J-LIS) will issue notification cards with the authority from mayors throughout Japan.

*The Japan Agency for Local Authority Information Systems (J-LIS) is an organization jointly operated by municipalities.

Q2Will notification cards have a period of validity?

Notification cards will not have a period of validity.
Please keep the notification card safe because it notifies you of your own My Number (Individual Number).
In addition, because the notification card is no longer necessary if you receive your Individual Number Card, you must return the notification card upon receiving your Individual Number Card.

Q3What should I do if the information printed on the notification card or similar documents contains an error?

Please contact your local municipality and request that another notification card be issued with the corrected information.

Q4If I move around October 5, 2015, how do I receive my notification card?

Case A: When you give a notice of your moving-in to other municipality just before October 5.
 ⇒You can receive the Card at your new address described in the moving-in notice.

Case B: When you move out on or before October 5 and give a notice of your moving-in to other municipality after October 5.
 ⇒Please contact your new municipality and then take procedures for the issuance.

Case C: When you give a notice of your moving-in to other municipality just after October 5.
 ⇒Please contact your new municipality and then take procedures for the issuance.

Q5I live overseas. Will a notification card be sent to me?

My Number (the Individual Number) will not be notified to a person who does not have a resident record within Japan such as a person stays overseas.
If you move in Japan and your resident record is prepared, a notification card will be sent.

Q6Although I have a foreign nationality, will a notification card be sent to me?

If a person with a foreign nationality has his/her resident record, a notification card will be sent to him/her.

Q7Do I have to make an application for Individual Number (My Number) for a child born in and after October 2015?

You do not need to make the application because Individual Number (My Number) for the child is provided when his/her birth is reported and he/she is registered in the resident record.

Q8Will the Number be changed when I transfer my resident record?

Unless the number is leaked and there is a risk of illegal use, the Number will never be changed because the same Number will continue to be used throughout the bearer's lifetime.

Q9Can my notification card be used as identification?

Notification cards can be used for confirming Individual Numbers, but they cannot be used as a form of identification.

Q10Is reissuance of the notification card acceptable?
If it is acceptable, where and how do I request for it?

The reissuance is acceptable.
Please take procedures for reissuance in your municipality.

Q11If I cannot change my address for some reasons (in cases where the resident record is not able to be transferred for unavoidable reasons including stalking and domestic violence), how do I receive my notification card?

When you have applied for the notice of your temporary residence, etc., on and before September 25, you can receive the documents at the temporary residence. If you have not taken the procedure, please contact a service counter of your municipality.

About Individual Number Cards / Application and Issuance of Individual Number Cards

Q12Am I required to apply for an Individual Number Card?

While application for an Individual Number Card is not mandatory, we would like as many people to apply as possible as it serves as verification in certain administrative proceedings and also as personal identification, thereby enhancing the convenience of our residents.

Q13What is the deadline to apply for an Individual Number Card?

There is no deadline for applying for an Individual Number Card.

Q14How can I apply for an Individual Number Card?

After a notification card and an application form for issuance of the Individual Number Card is mailed by recorded delivery to the address appearing in your resident record, make the application by mail or the on-line application using a personal computer or a smartphone, etc.

Q15May an application for issuance of the Individual Number Card be made using a smartphone?

You will be able to make an application for issuance of the Individual Number Card by scanning the QR code described in the application form for issuance of the Individual Number Card using a smartphone, etc. In addition, an application for issuance may be made also using a personal computer through the website for application.

Q16Can online applications be submitted via any PC or smart phone?

We recommend the following operating environment for comfortable browsing of this website.
When using browsers other than recommended ones or even when using the recommended browsers, depending on the user's browser settings, the website may not be functional or display correctly. Also when you have installed certain software, sometimes the website may not function well. Please understand.

■ Personal computers

  • Windows 7/8.1(Internet Explorer 11)
  • Windows 10(Microsoft Edge / Internet Explorer 11)
  • MacOS X 10.10(Safari 7.0)

■ Smartphones

  • Android 2.3/4.0 default browser
  • Android 4.1(Chrome 41)
  • iOS 8.2(Safari 8.1)

Q17May an application for the Individual Number Card be made even by children?

An application for a person who is under 15 years old or an adult ward is required to be made by a legal representative. In addition, if there is any special reason, an agent accepted by the mayor will be able to make the application.

Q18Can I apply for everyone in my household using a single e-mail address?

You can submit multiple applications with a single e-mail address. However, please note that all notifications regarding the applications will be sent to the same e-mail address.

Q19When making an application for issuance of the Individual Number Card, is it necessary to attach an ID photograph?

It is required to attach an ID photograph when making an application for the Individual Number Card. The ID photograph must be taken within the last six months and include front view without a hat with a plain background. Please click here to see the example ID photograph.

Q20When applying by mail, do I need to paste an ID photograph to my application?

Please write your name and date of birth on the back of your ID photograph and paste it on the application in the specified area.

Q21Is there a file size limit when uploading ID photos for online applications?

Please note the following requirements for ID photographs.

  • Must be photographed within the last 6 months (no hat, bust up, no backdrop)
  • Must be photographed in a well-lit environment.
  • File Type: jpeg
  • Color Mode: RGB Color (other modes such as CMYK not accepted)
  • File Size: 20KB - 7MB
  • Pixel Size: 480 - 6000 pixel width, 480 - 6000 pixel height

Please note that images that have been edited using image editing software will not be accepted.
Please click here to see the details of the standard of ID photograph.

Q22What do I do if I cannot prepare an ID photo that meets the photo requirements due to illness, physical disability, etc?

Please contact the Call Center for the Social Security and Tax Number System before submitting your application to receive guidance for such special circumstances.

Q23What are the requirements for ID photos of infants?

Please photograph your child using one of the following methods:

  • ■ Have your child laying down on a plain white sheet or other unprinted white cloth. He or she must be facing the camera when you take the photo.
  • ■ Have somebody hold your child, but make sure that only your child is visible in the photo. You may consider having the person holding your child hide his or herself with a plain white cloth.

Q24The Braille kana on my application is incorrect. What should I do?

The kana on the Individual Number Card application is only used with Braille.
If you are not requesting Braille on your card, please apply as-is.
However, if you want your name written in Braille on your card, please contact your local municipal office to correct and re-issue your application form.

Q25What does "Information for Alternative Letters" on the application mean?

The information for alternative letters on the Individual Number Card is alternative kanji (Chinese characters) for those who have names using kanji that cannot be used for the Public Certification Service for Individuals.
Alternative letters will not be displayed on your actual Individual Number Card.

Q26Will a fee be charged for an application for issuance of the Individual Number Card?

The issuance fee will be free for the time being.
However, the fee will be charged for reissuance as a rule.

Q27What documents will be necessary to receive the Individual Number Card?

The necessary documents to receive the Individual Number Card are as follows;

  • - The notification card
  • - The application form for issuance
  • - Identity verification documents (*)

If you have a Basic Resident Registration Card;

  • - The Basic Resident Registration Card (to be returned to the municipality)

*Following documents may be used to verify your identity as set forth in the “Ordinance for Enforcement of the Act on the Use of Numbers to Identify a Specific Individual in the Administrative Procedure”

  • “Ordinance for Enforcement of the Act on the Use of Numbers to Identify a Specific Individual in the Administrative Procedure”

(Documents, etc., proving that matters stated in the notification card pertain to the person who provides the Individual Number)

  • Article 1 Documents specified by the provisions of ordinance of the competent ministry stated in Article 16 of the Act on the Use of Numbers to Identify a Specific Individual in the Administrative Procedure (hereinafter referred to as “the Act”) shall be any of the following documents;
  • 1. A driver’s license, a certificate of driving history (only the one whose issuance date is on or after April 1, 2012), a passport, a physical disability certificate, a mental disability certificate, a rehabilitation certificate, a resident card or a special permanent resident certificate;
  • 2. In addition to the documents set forth in the preceding item, documents issued or granted by public agencies or other similar documents that include the name and the date of birth or the address (hereinafter referred to as “Identification Matters”) described in the notification card as well as that are, through measures taken for such documents including display of a photograph or others, considered appropriate by a person in charge of affairs using the Individual Numbers as documents by which the person who presents such documents may be confirmed to be the same person as a specific individual identified by such Identification Matters;
  • 3. In the event that it is considered to be difficult for the person to present any document set forth in the preceding two items, two or more of the following documents;
    • a. Proof of insurance for national health insurance, health insurance, mariners' insurance, or insurance for people aged 75 or older or for long-term care, a specially-insured day laborer certificate book for health insurance, a membership card for a National Public Servants Mutual Aid Association or Local Public Servants Mutual Aid Association, a membership card for a Private School Personnel Mutual Aid Program, a national pension handbook, a certificate of child-rearing allowance or a certificate of special child- rearing allowance;
    • b. In addition to the documents set forth in a, documents issued or granted by public agencies or a person in charge of affairs using the Individual Numbers or a person in charge of affairs relating to the Individual Numbers (hereinafter referred to as a “Person in Charge of Affairs Using the Individual Numbers, etc.”) or other similar documents that are considered appropriate by a person in charge of affairs using the Individual Numbers (only the one which includes Identification Matters described in the notification card).

Q28Why do I have to return my notification card to get an Individual Number Card?

Both your Individual Number and official identification are required for applications and procedures relating to insurance, taxation, and disaster prevention. An Individual Number Card fulfills both of these requirements.
On the other hand, a notification card can only be used to provide your Individual Number. If you have an Individual Number Card, you do not need a notification card.
As a result, by law you must return your notification card upon receipt of your Individual Number Card, where it will be safely disposed of by the local municipal government.

Q29Will I be able to continue to use my Basic Resident Registration Card?

Although Basic Resident Registration Cards will not be newly issued, reissued nor renewed, it will be available for the remainder of their period of validity. Even after your move, you can continue to use your Basic Resident Registration Card. When any of the matters described on your Basic Resident Registration Card is changed, you have to report it to your municipality and request to change the description on your card within 14 days.
In addition, by law, you are required to return your Basic Resident Registration Card upon receipt of your Individual Number Card. Note that you can request to keep your card as a memento following invalidation procedures at your local municipal office.

Q30What do I have to do when any of the matters described on my Individual Number Card is changed?

When any of the matters described on your card is changed due to a move, etc., you have to request your municipality to change the description on your notification card or Individual Number Card.

* When any of the matters described on your notification card or Individual Number Card is changed, you have to report it to your municipality and request to change the description on your card within 14 days.

Q31After suspending functions of my Individual Number Card, if the Card is found, should I just report it to my municipality again?

Termination of suspension is accepted at a service counter of municipalities. Please directly contact a service counter of your municipality and take the procedure.

Q32Do Individual Number Cards have a period of validity?
What is the renewal process?

Individual Number Cards validity periods are as follows.

  • If the owner is under age 20, the card is valid until the owner's 5th birthday following card issuance.
  • If the owner is age 20 or older, the card is valid until the owner's 10th birthday following card issuance.

Please apply for renewal at your local municipal office to continue to use your Individual Number Card after expiration.
Information regarding renewal process and fees can be obtained through your local muncipal office.

Q33How can I cancel my application?

Applications can be cancelled at local Individual Number Card counters. Please contact your nearest municipal office for details. It is possible to submit a new application after cancelling your original application.
Please note that an application cannot be returned after it has been received for processing.

Q34Can I receive additional reply envelopes?

Only 1 reply envelope will be issued per household.
Applicants must pay for the envelope and postage of any applications not sent using the provided reply envelope.

<Recipient Address>

  • An application form for issuance of the Individual Number Card Acceptance Center
  • Japan Agency for Local Authority Information Systems
  • P.O.Box 2, Kawasaki-higashi, Japan Post Co., Ltd., 219-8650

Q35Can I receive additional brochures?

Only 1 brochure will be sent per household. Digital versions of the brochure can be downloaded from the link below.
Brochure (Notification of My Number (Individual Number) and Guide to the Application Individual Number Card Issuance)

Q36When can I pick up my Individual Number Card?

Individual Number Cards applied for after mid-March 2016 will be prepared 2-3 weeks following receipt of application, after which they will be shipped via post to local municipal offices. (Excludes applications with errors.)

Following card issuance procedures the municipal level, an issuance notice (postcard) will be sent to your address. As a result, there may be significant delay between card shipment and when you can actually receive your card.

For applications submitted prior to mid-March 2016, please refer to the Application for issuance of the Individual Number Card page.

Q37What kind of identification do I need when picking up my Individual Number Card?

If you cannot provide the identification documents specified on the Individual Number Card website, please confirm with your local municipal office about what alternative forms of ID can be used.

Q38Am I required to set a PIN number even if I do not need an electronic certificate?

Even if you do not request an electronic certificate, you are required to set a PIN number for the Basic Resident Registration and Card Info Input Support applications.

Q39Do I have to communicate my Individual Number Card PIN to workers at the municipal office?

As a rule, you must input your Individual Number Card PIN by yourself, so staff at the municipal office will not typically be informed of your PIN.
Please note that in the case of applications and procedures submitted by a representative other than a legal guardian (parent, adult guardian, etc.), municipal office staff must input the PIN on the individual's behalf. However, all staff are bound by an oath of confidentiality. Furthermore, in the case that a staff knew your Individual Number, it would be impossible for him or her to use it without your Individual Number Card, so please rest assured that it will not be misused.

Q40Where can I find a list of IC card readers that are compatible with Individual Number Cards?

Information regarding IC card readers/writers that are compatible with Individual Number Cards can be found on the Public Certification Service for Individuals Portal Site.

Q41How should I pick up my Individual Number Card if I move to a different address before I apply?

If you relocate while your Individual Number Card application is being processed, you cannot receive a card on the current application. After relocation, please visit your new municipal office about re-applying for an Individual Number Card.

Q42My employer is requesting for me to submit my Individual Number for Tax Return and Social Insurance processing. Am I obligated to submit this information?

For details about the Social Security and Tax Number System, please call the Individual Number Card Call Center.
Please go here for inquiries to the Individual Number Card Call Center.

Q43What should I do if I lose my Notification Card or Individual Number Card?

<If You Lose Your Notification Card>

  • First, please report the loss of your notification card to the police, and make a note of
  • the number you are issued upon submitting your report.
  • Then, please report the loss at your local municipal office and apply for re-issuance.

<If You Lose Your Individual Number Card>

  • Please report the loss of your card to the nearest police station or police box, and
  • contact the Call Center for the Social Security and Tax Number System to have your Individual Number Card
  • functions temporarily stopped.

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